27/07/2011 Wednesday
14:30 We are aware that a number of websites are experiencing ‘Internal Server Error’ messages, or in some cases timing out completely. Our technicians are working to resolve this problem urgently.
14:51 This problem is now resolved. Thank you very much for your patience. If you’re still experiencing any issues please let our support team know and we’ll look straight into it for you.
26/07/2011 Tuesday
08:04 We are aware that a number of websites on the cpanel1 server are displaying an Internal Server Error message. We are recompiling PHP to fix this problem and hope to have it fixed in 40-50 minutes approximately.
08:45 This problem is now resolved. If you’re still experiencing any issues please let our support team know and we’ll look straight into it for you. Thank you.
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09:45 We are aware that a number of websites are again experiencing Internet Server Error messages (and in some cases timing out). We’re currently investigating this problem.
10:02 This problem is now resolved. We’re very sorry for any disruption caused. If you’re still experiencing any issues please let our support team know and we’ll look straight into it for you. Thank you.
07/07/2011 Friday
14:55 We are aware that the ‘cpanel2′ server is currently overloaded. Our technicians are working to stabilize the server.
14:59 We have decided to reboot this server. It should be back online in a few minutes. The previous server uptime was 105 days.
15:08 This server is now back online. Our technicians are working to restore all services.
15:15 We’re having some technical issues with the HTTP service which we’re working to resolve.
15:17 All services are now back online. We apologise for any inconvenience this has caused. Thank you for your patience.
15:25 Update: We found that the initial problem was caused by an HTTP flood attack against one of the businesses hosted on this server. We have blocked the offending IP addresses from our network.
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18:10 Unfortunately we’re seeing some further technical problems with the HTTP service relating to the problems earlier this afternoon. We’re working to resolve this urgently.
18:20 We have applied a temporary fix to bring the HTTP service back online. It’s currently working but it may fail again. We are currently performing emergency maintenance on this server in order to completely fix the HTTP service.
22:30 This problem is now completely fixed. We’re very grateful for your patience. If you’re still experiencing any issues please let our support team know and we’ll look straight into it for you. Thank you.
06 July 2011
18:01 We are aware of a connectivity problem in our Dublin Clonslaugh datacenter that is currently affecting customers on our shared hosting servers. We are awaiting more information from datacenter engineers.
18:04 A large spike in network traffic caused latency across our Dublin servers and resulted in 10-15% packet loss which was picked up by our network monitoring. This was causing some sites toload slower than normal or time out. The problem should be resolved within a few minutes.
18:10 We believe this problem is now resolved.
03 July 2011
20:35 We are aware of a connectivity problem in our Dublin Clonslaugh datacenter that is currently affecting customers on our shared hosting servers. We are awaiting more information from datacenter engineers.
20:42 Our datacenter has informed us that they are currently receiving an inbound DDOS (Distributed Denial of Service) attack which can affect network speed and latency, which means some sites may load slower than normal or time out. Our datacenter technicians are working to mitigate this attack.
21:35 This attack is on-going. Our technicians are working to block all the offending traffic from our network however this is difficult because the source of the attack is constantly changing.
23:40 This attack is still on-going however we believe we have blocked the vast majority of the offending traffic. We are continuing to monitor all traffic across our network. Connection speed and latency has returned to near-normal levels. There is still some intermittent packet loss however websites should be back online and working. We are very sorry for any inconvenience this attack has caused. If your website is unreachable please contact our technical support and they will investigate it for you.
00:10pm We believe this problem is now resolved.
01/07/2011 Friday
13:15 We are aware that the ‘cpanel51′ server has stopped responding. We are currently investigating this problem.
13:17 There is a technical problem with the SAN disk storage attached to this server. We have advised the emergency technical team in our London datacentre and they are now investigating.
13:28 This problem is caused by an update to our hypervisor software last week. To clarify, it is not a technical problem with hardware or infrastructure. It is the same problem which occured on 29 June. We are working closely with our hypervisor software developers to permenantly fix it. We are very sorry for any inconvenience this is causing.
Our technicians are still working to fix the problem urgently.
14:28 All services are now coming back online. We will be manually checking to make sure everything is working again and we will update in a few minutes…
14:30 We can confirm that all services are now back online. We thank you for your patience. We’re very sorry for any inconvenience this has caused. We will do our utmost to prevent this problem re-occuring. Please contact our support team if you have any questions or concerns.
Maintenance Notice – cpanel2 Server, Dublin, Ireland Datacentre
The ‘cpanel2′ web server will be under-going web server updates.
Maintenance Window : Saturday 9 July from 02:00 to 06:00 local time
Time Zones: 2-6am local (Irish time)
Reason: We will be installing new software and making customizations to this web server to increase performance and security.
Websites on this server may be unavailable or show an error message for a short time during the maintenance window. Other services such as email and FTP will be unaffected. We apologise for any inconvenience. We will do our utmost to keep downtime to a minimum.
If you have any questions about this please let us know.
09/07/2011
Update: This maintenance is taking longer than we anticipated and the server is still running some of the upgrades.
07:00 We are waiting on the upgrades to complete. We are aware that some websites are unavailable during this maintenance and we are doing our utmost to minimize this downtime. We will publish updates when we have them.
08:10 This server is now being rebooted. The previous uptime was 104 days.
08:30 This maintenance is now complete. Thank you for your patience. We will be manually checking all websites on this server over the next few hours to make sure they are working properly. If you notice any problems with your website please open a support ticket (Aventure Host or Spiral Hosting) and we’ll look straight into it.
Maintenance Notice – cpanel1 Server, Dublin, Ireland Datacentre
The ‘cpanel1′ web server will be under-going web server updates.
Maintenance Window : Monday 10 July from 02:00 to 06:00 local time
Time Zones: 2-6am local (Irish time)
Reason: We will be installing new software and making customizations to this web server to increase performance and security.
Websites on this server may be unavailable or show an error message for a short time during the maintenance window. Other services such as email and FTP will be unaffected. We apologise for any inconvenience. We will do our utmost to keep downtime to a minimum.
If you have any questions about this please let us know.
Update 06:00 This maintenance is now complete. Thank you for your patience. We will be manually checking all websites on this server over the next few hours to make sure they are working properly. If you notice any problems with your website please open a support ticket (Aventure Host or Spiral Hosting) and we’ll look straight into it.