Spiral Hosting

30/12/2011 Friday
18:36 We are aware that this server has stopped responding. Our technicians are working to fix this problem as quickly as possible.

18:39 There is a problem with connectivity to this server. Our datacentre engineers are currently investigating.

18:55 We are currently waiting for additional information from our datacentre. We’ll update you as soon as possible.

19:00 There was a configuration issue with a router. The server should be back online momentarily.

19:05 All services are now back online. We are very sorry for any inconvenience this has caused. If you’re still experiencing any technical issues please don’t hesitate to contact our support team.

30/12/2011 Friday
16:05 We are aware that this server has stopped responding. Our technicians are working to fix this problem as quickly as possible.

16:06 This server has stopped responding and we have rebooted it.

16:08 We are monitoring the server startup.

16:13 All services are now back online. We apologise for any inconvenience that this disruption has caused.

19/12/2011 Monday
18:25 We are aware of a problem with some websites on this server displaying a ’500 Internal Server Error’. Our technicians are working to fix this problem as quickly as possible.

18:29 This problem is now resolved. We’re sorry for any inconvenience caused.

16/12/2011 Friday
11:06 We are aware that this server has stopped responding. Our technicians are working to fix this problem as quickly as possible.

11:10 This server has stopped responding and we have rebooted it.

11:11 We are monitoring the server startup.

11:18 All services are now back online. We apologise for any inconvenience that this disruption has caused.

11:50 This server was rebooted after a power outage at the datacentre. The system is now performing a fsck disk integrity check.

11:50 The cpanel51 server is currently running an fsck disk integrity check. This is a standard check and once it is complete the server will start up. We anticipate that this will take 60-90 minutes and unfortunately this is unavoidable.

13:20 The fsck integrity check is taking longer than anticipated. It’s currently at 55%.

14:25 The disk integrity check has finished. The server is now rebooting and we will verify that services are coming back online.

14:30 All services are now back online. We apologise for any inconvenience that this disruption has caused. Thank you very much for your patience.

11 December 2011
10:40 We are aware of a technical problem in our London datacenter that is currently affecting customers on our shared hosting and virtual servers. We are awaiting more information from datacenter engineers.

10:50 We have been advised that a power board has failed in the datacentre. Engineers are working to resolve this problem as quickly as possible. Many of our servers are still online but unfortunately our storage servers are offline.

11:10 We have been advised that the problem is now resolved and servers are gradually being powered up.

11:25 This is still on-going. Our technicians will be going through each server as they come online to check for any problems.

11:50 All servers are now back online, with the exception of the cpanel51 server (please follow this thread for information).

Thank you for your patience. We’re very sorry for any inconvenience this downtime has caused.