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Archive for the ‘Scheduled Maintenance’ Category

Scheduled Network Maintenance on Firewall

Thursday, October 9th, 2008

Maintenance Notice – Dublin Datacentre
We will be carrying out an upgrade on one of our network firewalls. Connectivity may be lost to some of our shared and reseller hosting network, lasting no more than a few minutes.

Maintenance Window : 09/10/2008 from 17:10 to 17:20.

Reason: Firewall upgrade. Reboot required.

If you have any questions about this please let us know.

Web server supertuxy storage upgrade

Monday, September 22nd, 2008

This is a notice to customers with websites on our supertuxy server that on Friday 26th September 2008 at 19:00 IST (8pm GMT) our technicians will take the server offline to install additional storage. Customers on other servers will not be affected.

The upgrade should take 10 to 20 minutes maximum and will result in improved server performance.

UPDATE: The upgrade was completed successfully. The server is back online.

Web server megalinux memory upgrade

Friday, September 19th, 2008

This is a notice to customers with websites on our megalinux server that on Tuesday 23rd Friday 26th September 2008 at 18:00 IST (7pm GMT) our technicians will take the server offline for a memory upgrade. Customers on other servers will not be affected.

The upgrade should take 10 to 20 minutes maximum and will result in improved server performance especially during peak times.

UPDATE: Date changed to Friday 26th September 2008.

UPDATE: The upgrade was completed successfully. The server is back online and considerably faster!

Upgrading Remaining Web Servers to PHP5

Friday, July 18th, 2008

PHP Upgrade Date: 3 August 2008

Some of our shared hosting web servers are still running PHP4 as the default PHP engine, and PHP5 as an second PHP engine. On 3rd August, we will change all remaining web servers to use PHP5 as the default.

If any customers experience problems with their website on the change-over date, please submit a support ticket and our team will look into the issue as quickly as possible.

Also, incase customers need more time to make all their website scripts compatible, PHP4 will remain on these servers as the secondary PHP engine.

You can use PHP4 by creating a file called .htaccess located in your public_html folder with the following code:

AddHandler application/x-httpd-php4 .php

This will make all .php files in public_html and subdirectories use PHP4.

Scheduled Network Maintenance on Router

Thursday, February 7th, 2008

Maintenance Notice – Dublin Datacentre
We will be taking down our main Cisco router tonight for roughly 5 minutes to do an upgrade.

Maintenance Window : 08/02/2008 from 00:20 to 00:25.

Reason: We are adding an extra fast Ethernet port for Inex traffic.

If you have any questions about this please let us know.

Server2 to close in September

Wednesday, August 15th, 2007

Please note we will be closing ‘server2′ on 15 September 2007. It originally opened in October 2005. All accounts will be migrated to new faster and more powerful servers. All customers on ‘server2′ will be contacted over the next few days with information on their accounts migration.

If you are not sure which server your account is on please login to cPanel. If it is server2, it will say “Your account is on: Server2″ in the notices section.

Shared Hosting Server: supertuxy memory upgrade

Thursday, June 21st, 2007

This is a notice to customers with websites on our supertuxy server that on Friday 22nd June 2007 at 17:00 IST (6pm GMT) our technicians will take the server offline for a memory upgrade. Customers on other servers will not be affected.

The upgrade should take 10 to 15 minutes maximum and will result in improved server performance especially during peak times.

UPDATE: The upgrade was completed successfully. The server is back online and considerably faster!