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Archive for the ‘Server Problems’ Category

Problem with websites on megalinux

Thursday, October 15th, 2009

13:41 We are aware of problems with some websites on the ‘megalinux’ server showing blank pages. We are working to fix this urgently.

13:55 There are some compatibility issues between RPM packages installed during a operating system update last weekend and the HTTP build on the server. We are going to re-build the Apache HTTP server and this should fix any issues. This normally take 40-50 minutes to build.

14:33 This issue is now resolved. Sorry for any inconvenience this problem caused.

Problem with supertuxy server

Tuesday, September 29th, 2009

10:57 Server monitoring indicates the ‘supertuxy’ server has stopped responding. We are working to fix this urgently.

11:00 Reboot under way.

11:10 Technicians are currently working on this server.

11:32 Server back online. We apologise for any inconvenience caused. Previous uptime was 60 days. Update to follow.

Update: Technicians tested the server on the workbench and found the network card to be faulty. A new card was fitted and the server was put back online.

Problem with websites on megalinux

Thursday, September 3rd, 2009

00:25 We are aware of problems with some websites on the ‘megalinux’ server. We are working to fix this urgently.

00:46 This issue is now completely resolved. We apologise for any inconvenience caused.

Update: More info- A server software update which took place around 10pm was causing HTTPd errors on this server. The error messages built up in the Apache error log extremely fast over a few hours and caused the HTTP daemon to fail. We’ve changed log rotation settings across all our servers to prevent this from re-occuring.

Problem with websites on ultramagnus

Friday, June 5th, 2009

21:56 We are aware of problems with some websites on the ‘ultramagnus’ server. We are working to fix this urgently.

22:40 We suspect the problem is related to automatic updates on the server. We are still working on this issue.

01:02 This issue is now completely resolved. We apologise for any inconvenience caused.

Problem with some sites on ultramagnus

Wednesday, May 13th, 2009

23:21 We are aware of problems with some websites on the ‘ultramagnus’ server, where the websites may be giving errors. We are working to fix this urgently.

00:03 This issue is now resolved. All websites should now be fixed. We apologise for any inconvenience caused.

Problem with ultramagnus server

Thursday, December 4th, 2008

21:41 We are aware of hardware issues affecting customers on the ultramagnus server. We are urgently working to fix this.

21:49 We have a technician on the ground working to resolve this problem. The server is currently on the workbench.

22:07 This server is now back online. We are continuing to monitor the hardware. We apologise for any inconvenience caused.

Problem with ultramagnus server

Thursday, November 20th, 2008

07:15 We are aware of connectivity issues affecting customers on the ultramagnus server. We are urgently working to fix this.

07:27 This issue has now been resolved. We apologise for any inconvenience caused.

Problem with some websites on ultramagnus

Thursday, August 21st, 2008

08:47 We are aware of problems with some websites on the ‘ultramagnus’ server, where the websites may be giving errors. We are working to fix this urgently.

09:36 Most websites should now be working again. There are still 10-20 websites with problems that we are working to fix.

10:21 This issue is now resolved. All websites should now be fixed. We apologise for any inconvenience caused.

Problem with shared hosting servers

Sunday, March 2nd, 2008

21:11 We are aware of problems affecting two of our shared hosting servers at our Dublin datacenter. We are urgently investigating.

21:15 The two servers affected are supertuxy and megalinux. All other customers are unaffected.

21:27 We have found that a Remote Reboot Switch connected to both servers has failed. We are now working to replace the switch and get both servers back online.

21:39 This issue has now been resolved. We apologise for any inconvenience caused.

Problem with ultramagnus server

Saturday, February 2nd, 2008

14:07 We are aware of connectivity issues affecting customers on the ultramagnus server. We are urgently working to fix this.

14:39 This issue has now been resolved. We apologise for any inconvenience caused.