Published by Tech Admin on Thursday 3rd September 2009
00:25 We are aware of problems with some websites on the ‘megalinux’ server. We are working to fix this urgently.
00:46 This issue is now completely resolved. We apologise for any inconvenience caused.
Update: More info- A server software update which took place around 10pm was causing HTTPd errors on this server. The error messages built up in the Apache error log extremely fast over a few hours and caused the HTTP daemon to fail. We’ve changed log rotation settings across all our servers to prevent this from re-occuring.
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Published by Tech Admin on Friday 5th June 2009
21:56 We are aware of problems with some websites on the ‘ultramagnus’ server. We are working to fix this urgently.
22:40 We suspect the problem is related to automatic updates on the server. We are still working on this issue.
01:02 This issue is now completely resolved. We apologise for any inconvenience caused.
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Published by Tech Admin on Wednesday 13th May 2009
23:21 We are aware of problems with some websites on the ‘ultramagnus’ server, where the websites may be giving errors. We are working to fix this urgently.
00:03 This issue is now resolved. All websites should now be fixed. We apologise for any inconvenience caused.
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Published by Tech Admin on Friday 3rd April 2009
Maintenance Notice – Dublin Datacentre
The Ultramagnus server will be offline for a few minutes at 6pm tonight.
Maintenance Window : 03/04/2009 from 18:00 to 18:05.
Reason: Moving the server to new cabinet space in the datacentre.
We apologise for any inconvenience.
If you have any questions about this please let us know.
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Published by Tech Admin on Monday 12th January 2009
14:12 We are receiving another inbound DDOS (Distributed Denial of Service) attack currently on-going. It appears to be quite similar to Friday’s attack, however not nearly as large. However, it is still affecting network speed and latency, which means some sites may load slower than normal or time out.
14:22 The problem is now resolved. The attackers are completely blacklisted and the network is back to normal. We apologise for any inconvenience this may cause.
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Published by Tech Admin on Thursday 8th January 2009
13:11 We are aware of connectivity issues across our Dublin network. Our technicians are investigating.
Update:
There is a large inbound DDOS (Denial of Service) attack currently on-going. The target is another part of the network at our datacentre (not Spiral Hosting infrastructure).
Our technicians are in the process of blacklisting the offending traffic with our upstream provider.
13:40 Most websites are now working again. However, the attack is continuing. We are still blacklisting more traffic from our network.
13:55 There is high latency across our network. All websites should be working, although websites may be slow to load or sometimes timeout.
Note: A more detailed email was sent to customers regarding this downtime. If for any reason you have not received it, please contact customer support.
Posted in Connectivity Problems | 1 Comment »
Published by Tech Admin on Thursday 4th December 2008
21:41 We are aware of hardware issues affecting customers on the ultramagnus server. We are urgently working to fix this.
21:49 We have a technician on the ground working to resolve this problem. The server is currently on the workbench.
22:07 This server is now back online. We are continuing to monitor the hardware. We apologise for any inconvenience caused.
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Published by Tech Admin on Thursday 20th November 2008
07:15 We are aware of connectivity issues affecting customers on the ultramagnus server. We are urgently working to fix this.
07:27 This issue has now been resolved. We apologise for any inconvenience caused.
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Published by Tech Admin on Thursday 9th October 2008
Maintenance Notice – Dublin Datacentre
We will be carrying out an upgrade on one of our network firewalls. Connectivity may be lost to some of our shared and reseller hosting network, lasting no more than a few minutes.
Maintenance Window : 09/10/2008 from 17:10 to 17:20.
Reason: Firewall upgrade. Reboot required.
If you have any questions about this please let us know.
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Published by Tech Admin on Monday 22nd September 2008
This is a notice to customers with websites on our supertuxy server that on Friday 26th September 2008 at 19:00 IST (8pm GMT) our technicians will take the server offline to install additional storage. Customers on other servers will not be affected.
The upgrade should take 10 to 20 minutes maximum and will result in improved server performance.
UPDATE: The upgrade was completed successfully. The server is back online.
Posted in Scheduled Maintenance | No Comments »
